In Summary

It's all about challenging the status quo, identifying and solving problems, developing new solutions, and delivering change across our business. Does this sound like you ?

Job Description

Location: Norwich or York                              
Hours: Full time, permanent
Work type: Hybrid
Salary: £26,700

The Opportunity

Change Delivery is all about making things better – for our customers, our colleagues and the way we work. If you’re naturally curious, love seeing the bigger picture and aren’t afraid to challenge the status quo, this could be the perfect place for you.

You’ll help us get to the heart of problems and create solutions that make a real difference. It’s ideal for people who enjoy organising – whether that’s information or people – influencing how things are done and driving change across the business.

You don’t need to have studied technology to join us. What matters most is your curiosity, your interest in change and your willingness to learn. With your strengths and passion, we’ll teach you the rest. You’ll have a structured training programme and a strong support network to help you develop.

These are permanent roles from day one. During your first 18–22 months (depending on your studies), you’ll spend around 80% of your time gaining hands-on experience and 20% studying for your Apprenticeship qualifications. You’ll also have a structured learning programme, including additional professional qualifications, giving you a solid foundation to build and succeed in your career.

That’s not all. You’ll join our two-year central development programme, giving you everything you need to become a well-rounded professional. It’s a great chance to learn, grow and make an impact from the start.

Whatever your role and whatever your background, you’ll get the training you need to shine bright as well as opportunities to develop long-term in your career. We’re continuously moving forward as a business, and we’ll make sure you do too.

And if you need support with your online application or you need to apply another way, we’ve got you covered there, too.  Just reach out to avivaearlycareers@aviva.com

From day one, I felt welcome and part of the team. Aviva has a strong culture of encouragement and collaboration, which makes it a brilliant place to learn, grow and contribute. - Current Apprentice 

The Roles

There are two role types on offer within our Change Delivery Pathway, based in one or other of Norwich and York: both buzzing places in which to launch your career. We champion hybrid working at Aviva (three days in the office and two days from home every week is typical), so you’ll need to live within commuting distance of the office where your chosen role is based. You’ll get the benefit of spending time with colleagues in real life as well as gaining more work-life balance. Not all role types are available in every location, so when you apply you’ll be able to let us know which roles and which locations you prefer.

Business Analyst (Norwich or York): you’ll help uncover what customers really need and work with teams to deliver practical solutions that make a real difference. You’ll ask insightful questions, challenge assumptions and explore new perspectives to maximise opportunities for improvement. Whether that’s analysing data, solving problems, removing blockers, or shaping smarter ways of working, you’ll help us do things better: for our customers, our business, and your own development.

As well as your Level 4 Business Analysis Apprenticeship qualification (equivalent to the first year of an undergraduate degree or Higher National Certificate (HNC)), you’ll also get a BCS International Diploma in Business Analysis upon successful completion.   

Project Manager (Norwich): you’ll keep delivery on track and make sure everything runs smoothly. You’ll remove blockages, manage risks and budgets, and work with teams, suppliers and strategic partners to deliver great outcomes for customers. From planning and organising to inspiring teams and paving the way for successful delivery, you’ll make sure projects are completed efficiently, effectively and in the right way, at the right time.

As well as gaining your Level 4 Project Manager Apprenticeship qualification (equivalent to the first year of an undergraduate degree or Higher National Certificate (HNC)), we’ll also support you to achieve the Association of Project Management (APM) Project Fundamentals Qualification (PFQ) and the APM Project Management Qualification (PMQ).

About Us

The Company

We’re the UK’s leading diversified insurer and in our 325+ years in business, there are two important things we’ve learned: never rest on your laurels and always look for ways to innovate and improve. We’re investing in a future we all want to live in, centred on our customers and the planet.

Join Aviva and you can expect to work within a diverse team and be encouraged to find your spark, your way. You’ll be supported with friendly colleagues, flexible working and the tools and training to help you thrive.

Additional Information

What we’re looking for

For our Change Delivery Apprenticeships, you’ll have or be on track for:

●      at least three A-Levels at grades B, C, C or above (England) OR
●      at least 4 Highers at grades B, B, B, C or above (Scotland) OR
●      equivalent Level 3 qualifications
●        have at least five GCSEs or (Scottish National 5s) at A*-C grade or 9-4 (or equivalent), including English and Maths 

To be eligible for an Apprenticeship, you’ll also need to:

●        be available for full-time work from 7 September 2026 when all our apprentice roles start
●        have lived in the UK or European Economic Area (EEA) for at least three years by the start of the apprenticeship in September 2026
●        be eligible to work full-time in the UK for the entire duration of the apprenticeship and beyond
●        be able to spend at least 50% of your working hours in England over the duration of the apprenticeship. For example, if you live in Wales and apply for a role based in Bristol, you will be required to work in England for at least half of your total working hours 

As well as having:

●      A genuine interest in change, innovation and continuous improvement
●      Confident communication skills with the ability to break down complex concepts in a clear and engaging way
●      A curious and analytical mind with a passion for problem solving
●      An eagerness to question existing ways of doing things
●      An interest in new and emerging technologies
●      A love of learning and commitment to personal development 

If you're excited about the role, send us your application. Research shows that women in particular often rule themselves out if they feel they don't meet all of the criteria for a role. But don't let that stop you - you don't have to tick all the boxes to shine at Aviva.  

Please note this job role isn’t sponsorable under the Home Office points based system so therefore Aviva cannot provide visa sponsorship for this programme. To apply, you’ll need indefinite right to work in the UK. If this applies to you, we’d love to hear from you.

What you’ll get

●      A permanent job with a starting salary of £26,700, a generous pension, discretionary bonus and access to our Share Save scheme
●      25 days holiday plus Bank Holidays
●      Flexible working, wellbeing support (including access to Headspace) and paid volunteering days, all to promote a healthy work-life balance
●      Tons of training and development, including role-related qualifications

How to apply

The application deadline is 15th March 2026 but we might bring it forward if we receive a large number of suitable applications.  While there are multiple Pathways to choose from, we can only accept one Pathway application per candidate, so pick the Pathway that best suits your strengths and interests.  

There are four steps in our Apprentice application process:  
●      Online application
●      Online situational strengths and numerical reasoning test
●      Video interview
●      Virtual assessment day          

Do well and you'll get an offer to start in September 2026. 

We interview every disabled applicant who meets the minimum criteria for the job. During your application, there will be an opportunity for you to send us an email stating that you have a disclosed disability.