In Summary

If you’re the kind of person who takes pride in delivering first class customer service, then this could be the route for you !

Job Description

Ready to shine bright in your career? 

Do you like problem solving? Relationship building? Do you have the drive to develop your technical know-how? In the Claims Graduate pathway, these skills and qualities will allow you to thrive as you become a Graduate Loss Adjuster at Aviva. It’s all about being there for our customers when life goes wrong and helping to get things back on track as quickly and with as little disruption as possible.

Get to know the role 

Loss adjusting is an exciting and dynamic path where you’ll be helping people at the most challenging times. At Aviva, we’re building our internal loss adjusting team, with the ambition to lead the market and we’re eager to welcome fresh talent from diverse backgrounds. If you’re just starting out in your career, this is a chance to bring your unique perspective and ideas to a growing field. As a loss adjuster, your role will be vital – you’ll support customers when they need it most, evaluating claims from various scenarios like fires, floods, or burst pipes. Every claim is different, and you’ll act as a project manager to ensure our customers get back to normal as quickly as possible. 

With climate change increasing the frequency of severe weather events, there’s a real need for innovative thinking in how we support our customers and adapt our strategies for the future. And with sustainability high on the agenda, you’ll become an expert in eco-friendly repair methods and restoration techniques. 

From the moment you join us, you’ll be in a permanent position where you can own and drive your development. Along the way, you’ll develop a deep understanding of insurance principles and gain qualifications with professional bodies like the Chartered Institute of Loss Adjusters, Royal Institution of Chartered Surveyors and the Chartered Insurance Institute, amongst others.

What you’ll get

• A permanent job from day one 
  
• A starting salary of £32,500
  
• Support towards relevant professional qualifications and lots of other development opportunities
  
• A great support network to help you grow into your role
  
• 29 days holiday, plus bank holidays
  
• Flexible working and wellbeing support 
  
• Opportunities to get involved and give back to our local communities with paid volunteering time
  
• Contributory pension scheme
  
• Discounts on all Aviva products
  
• Annual performance-related bonus
  
• Share Save scheme
  

What we’re looking for

• You'll either have a degree, in any subject, or be on track to graduate by the end of Summer 2025
  
• Strong communicators who can adapt to different audiences
  
• A passion for understanding and meeting customer needs
  
• An analytical mind and talent for problem solving
  
• An eagerness to question existing ways of doing things
  

Where could you be based? 

Our Claims Graduate Pathway opportunities are based in Glasgow and Perth: both buzzing places in which to launch your career. These roles are based in both locations, so please tell us on your application if you have a preferred location.
It’s important that you live within commuting distance of the office where the role is based, or be willing to relocate prior to starting as you’ll need to spend time with your team in person, as well as virtually, working from home. Three days in the office and two days from home is typical, but this will vary between teams.

 

About Us

Things graduates love about Aviva 

Yes, we’re the UK’s leading diversified insurer. But we’re customer-centric and planet-minded. We’re acting on climate change and helping others do the same. We’re building stronger communities and investing in a future we all want to live in. And we’re changing the way we do business by championing everything from the living wage to women leaders. 

We’re proud to be diverse, and just like our 19.5 million customers, our people are a mix of cultures, genders, and ages. We understand that one size doesn’t fit all and promote flexible ways of working for our team, so you can find your spark, your way. 

The work we do is rewarding and challenging. And whatever role you’re in, we’ll give you the training you need as well as opportunities for you to develop yourself and grow in your career. We’re continuously moving forward as a business, and we’ll make sure you do too.

How to apply 

The application deadline is December 15th. However, we may close the application process earlier if we receive a large number of suitable applications. 

To set your expectations and help you prepare, there are four steps in our graduate application process:

1. Online application - complete a short questionnaire about your motivations, and submit it along with a copy of your CV. 
   
2. Online situational strengths test 
   
3. Video interview
   
4. Virtual assessment day with tasks that enable you to show us what you're good at and what you enjoy. 
   

Shine there and we'll offer you a role to start in September 2025. 

Please note: At Aviva we offer multiple graduate pathways, of which, this is one. We ask that you only apply for one pathway - the one that most aligns to your strengths and interests. If you do make more than one application, we will only accept your first. 

 

Additional Information

Aviva is committed to inclusivity 

We're inclusive, and keen to attract applications from people with diverse backgrounds and experiences. 

Research tells us that women in particular will often rule themselves out if they feel they don't tick every box. But don't let that stop you. If you truly believe you have what it takes, we'd love to hear from you.  

We interview every disabled applicant who meets the minimum criteria for the job. During your application, there will be an opportunity for you to send us an email stating that you have a disclosed disability. 

Please submit your application online if you can. But if that presents a problem, just email avivaearlycareers@aviva.com and we'll make sure you’re supported. 

To find out more about working at Aviva in general, take a look here.