In Summary

If you’re the kind of person who takes pride in delivering first class customer service, then this could be the route for you !

Job Description

Location: Birmingham, Bristol, London and Norwich
Hours: Full time, permanent with two year development programme
Work type: Hybrid 
Salary: £33,200

The opportunity

As a Graduate Loss Adjuster, you’ll be part of a fast-growing in-house team that’s all about making things right when life doesn’t go to plan. From day one, you’ll be solving problems, building relationships, and using your technical skills to support customers through tough times - helping them get back on track quickly and smoothly.

It’s hands-on, meaningful work where you’ll make a real difference. And with the backing of a supportive team and plenty of opportunities to grow, your future here looks bright.

Whatever your role and whatever your background, you’ll get the training you need to shine bright as well as opportunities to develop long-term in your career. We’re continuously moving forward as a business, and we’ll make sure you do too.

And if you need support with your online application or you need to apply another way, we’ve got you covered there, too. Just reach out to avivaearlycareers@aviva.com

“It’s a dynamic and fast-paced environment, but what truly stands out about Aviva is the sense of community. The support network here is unmatched and has been key to my growth. I’m really excited about what the future holds for me at Aviva as I continue to evolve both personally and professionally.” - Current Graduate

The role

Our Loss Adjuster roles are based in Birmingham, Bristol, London and Norwich. We champion hybrid working at Aviva (typically three days in the office and two days from home), so you’ll need to live within commuting distance of the office where your chosen role is based. You’ll get the benefit of spending time with colleagues in real life as well as gaining more work-life balance.

Loss adjusting is all about helping people through life’s toughest moments - whether it’s a fire, flood, or burst pipe. At Aviva, we’re looking to build a market-leading in-house team and we’re looking for you to bring your unique perspective and ideas to a growing field.

From day one, you’ll be hands-on, managing claims like a project manager and guiding customers through recovery with empathy and technical skill. No two cases are the same, and you’ll quickly build confidence, resilience, and problem-solving expertise.

With climate change driving more extreme weather, your role will be more important than ever. You’ll explore sustainable repair methods, work with local authorities on flood defences, and help tackle industry challenges like insurance fraud.

You’ll also study towards professional qualifications with bodies like the Chartered Institute of Loss Adjusters and the Royal Institution of Chartered Surveyors. And in your first two years, you’ll join our central development programme - designed to build your leadership skills and set you up for long-term success.
 

About Us

The company

We’re one of the UK’s leading insurance companies. We’re here to support people when it matters most - through every stage of life. Whether it’s protecting their car, home, health or life, or helping them save for their future and retirement, we focus on what truly matters to our over 25 million customers in the UK, Ireland, and Canada.

Join Aviva and you can expect to work within a diverse team and be encouraged to find your spark, your way. You’ll be supported by friendly colleagues, flexible working and the tools and training to help you thrive.

What we’re looking for:

• A degree in any subject (or be on track to graduate by the end of Summer 2026)   
  
• Strong communicators who can adapt to different audiences   
  
• A passion for understanding and meeting customer needs      
  
• An analytical mind and talent for problem solving   
  
• An eagerness to question existing ways of doing things
  

If you're excited about the role, send us your application. Research shows that women in particular often rule themselves out if they feel they don't meet all of the criteria for a role. But don't let that stop you - you don't have to tick all the boxes to shine at Aviva. 

Aviva cannot provide visa sponsorship for this programme. To apply, you’ll need indefinite right to work in the UK.  If this applies to you, we’d love to hear from you.

 

Additional Information

What you’ll get     

• A permanent job with a starting salary of £33,200, a generous pension, discretionary bonus and access to our Share Save scheme    
  
• 29 days holiday plus Bank Holidays   
  
• Flexible working, wellbeing support (including access to Headspace) and paid volunteering days, all to promote a healthy work-life balance  
  
• Tons of training and development, including role-related qualifications
  

How to apply

The application deadline is 5th January 2026 but we might bring it forward if we receive a large number of suitable applications.  While there are multiple Pathways to choose from, we can only accept one Pathway application per candidate, so pick the Pathway that best suits your strengths and interests.  

There are four steps in our graduate application process:    

• Online application
  
• Online situational strengths and numerical reasoning test
  
• Video interview    
  
• Virtual assessment day          
  

Do well and you'll get an offer to start in September 2026. 

We interview every disabled applicant who meets the minimum criteria for the job. During your application, there will be an opportunity for you to send us an email stating that you have a disclosed disability.